[3 Fixes] HP Scan to Computer Disabled

While selecting your computer on your HP printer for scanning a document, all of a sudden you notice a message on the PC monitor; that states, Scan to computer disabled. Without fixing this issue, you won’t be able to use your computer with the scanner.

During the working hour, encountering such error create a frustrating situation. Basically, this error occurs in the PC and you will need to fix it from there. Though the issue seems critical, it will take only a couple of seconds to fix. With the help of HP Smart app, this issue can be solved easily.

In this article, we have shared the steps that you can follow to enable the “scan to computer” feature.

Reasons Why Scan to Computer Disabled Message Showing Up

Scan to computer is a unique feature of HP corporation that comes with the HP laptops and printers. With this feature, you can scan a document from your HP scanner to any computer that you want.

Sometimes, this feature stopped functioning properly and users encounter an error that says Scan to computer disabled. There are three possible reasons behind this issue.

• Corrupted or backdated printer driver.
• Backdated printer firmware.
• Scan to computer is disabled.
• ScanToPCActivationApp.exe is conflicting with the printer.

How to Solve “HP Scan to Computer Disabled” Error

Before going for the fixes, first, restart both printer and computer and check if you are still having this issue or not. If you are still getting the error message then follow the fixes below.

Fix 1: Enable Scan to Computer from HP Smart App

If you are using HP Printer Assistant then uninstall it and install HP smart App from the Microsoft Store. Now follow the steps below.

• Launch HP Smart App.
• Inside the software, look for the Scan option, once you find it, navigate to it.
• Inside Scan, look for Manage Scan to Computer and click on it.
• Now, if it is disabled, enable it.

Also, if you see that the option is enabled but you are receiving the error then disable it and uncheck the box for Automatically Start Scan to Computer. Now check, whether the issue is solved or not.

Fix 2: Disable ScanToPCActivationApp.exe

Many users have solved this issue by disabling this ScanToPCActivationApp.exe program. You can find it in the Task Manager. Here are the steps that you can follow to solve the Scan to Computer disabled issue.

• Right-click on the Start and click on Task Manager.
• Now, navigate to the Process tab and look for ScanToPCActivationApp.
• Once you find it, right-click on it and select End task.
• After that, go to the Startup tab, right-click on ScanToPCActivationApp, and select Disable.

Fix 3: Update the Printer’s Firmware

Many users have reported that, they get rid of this “scan to computer disabled” error by updating their HP printer’s firmware. That’s why we also suggest you follow this fix. Who knows, it might solve your issue.

• Connect the printer to your PC.
• Then go to the HP Software and Driver Downloads and search by your printer’s name and model.
• Now, you will get the list of drivers, look for your printer’s firmware there.
• Now, if you see Ready is written in the Status column then select the check box next to the serial number and click on Update.

You also can try to solve this error by updating the Printer’s driver but it may disappoint you. To do so, go to Device Manager > Expand Printer > Right-click on the Printer’s driver > click on update.

For related issues, see Is There a Scan Button on My HP Printer, How to Scan Using HP Envy 4500, How to Scan with HP Deskjet Plus 4100 Printer.

Conclusion

Lastly, by following the aforementioned fixes, you can get rid of this “scan to computer disabled” issue and can enjoy remote scanning with your HP printer. If still you are facing this issue, try to reconnect the printer to the network, and if still the issue persists, contact to the HP support center.